You have 7 days from receiving your item to request a return or exchange, and we must receive the item back within 30 days of receipt. All items must be returned in their original packaging.
Returns are at your own expense (excluding sheepskin clothing and slippers).
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If your item is under 60 x 45 x 45cm, you can purchase a Royal Mail return label from us for £4.00. Use the link below, and either print the label or show the QR code at the Post Office:
👉 Purchase Returns Label
- If your parcel is larger than 60 x 45 x 45cm, we recommend using a courier comparison site such as parcel2go.com to find the best return rate.
- For clothing and footwear, we offer free returns. A return label should be included in your parcel. If it's missing, email us at info@arthurcameron.co.uk.
Arthur Cameron Ltd
Day House Hive
Wickwar Road
Kingswood
Gloucestershire
GL12 8JU
Please Inspect Your Item
If there’s an issue, please contact us within 7 days of receiving your order at info@arthurcameron.co.uk, including clear photos of the problem.
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Do not throw away the original packaging - we are unable to supply replacements.
- For products with warranties (e.g. Hermle clocks), please retain the packaging for the full duration of the warranty.
How to Return Your Item
Please pack your item carefully and include either your original invoice or a note with the following details:
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Whether you’d like a refund or an exchange (please specify size, colour, or style)
- Your full name
- Your Order ID
- Your delivery address
- Your contact information
- We are unable to process returns without these details.
Christmas Return Schedule
Orders placed between 1st November and 23rd December benefit from our extended returns policy. These items can be returned up until 14th January.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, it will be automatically issued to your original payment method. Please allow up to 5 days for the refund to appear in your account.
For a full refund, items must be returned in their original condition and packaging.
Exchanges
If you’d like something different, the fastest way is to return the original item and place a new order separately once your refund is processed.
Natural Variations
Many of our products are hand-crafted using natural materials. Small differences in size, colour, weave, or finish are part of their charm and are not considered faults.
- Some stray wicker in the box? That’s normal.
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Small breakages in the weave can often be trimmed with scissors or secateurs.
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Only significant damage affecting the use of the item would be classed as a fault.
Non-returnable Items
We do not accept returns for the following:
- Perishable goods (e.g. food, plants, flowers)
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Custom or personalised items
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Personal care goods (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you're unsure whether your item qualifies for return, contact us before sending it back.
